GWA INTERNATIONAL LIMITED
Group Privacy Policy
GWA International Limited and its related companies ("GWAIL", "we", "us", "our") respect the privacy of information with which we are provided.
This Privacy Policy briefly tells you how we manage the personal information that we hold collect, use and disclose.
We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on GWAIL's website.
What is personal information?
Personal information is any information or opinion about you that identifies you, or from which your identity can be reasonably determined.
Why do we collect and how do we use your personal information?
We may collect personal information from our customers, prospective employees, contractors, trading partners and existing or possible consumers of our products and services.
We collect your personal information in order to:
- inform you of our products and services, including providing you with the relevant technical information;
- determine your requirements for our products and services;
- provide you with the products and services you request, provide you with new or updated technical and other information in relation to those products and services and otherwise conduct our business with you; and
- unless you ask us not to, to send you promotional offers and other marketing material about products and services we believe may be of interest to you by mail, phone, fax, email or SMS.
In some situations we may collect some additional identity information which will enable us to verify your identity (which we may do, for example, when you enter a promotion, make an inquiry over the internet or request our catalogue over the telephone).
If you do not provide your personal information, we may be unable to do one or more of the above.
Where it is reasonable and practicable to do so, GWAIL usually collects personal information directly from an individual.
On occasions, your personal information may be collected from third parties, for example, credit reporting agencies, medical practitioners, previous employers and those other entities to whom we disclose information as set out below. When we obtain personal and other information from third parties whom you refer us to, we will assume and you will ensure that you have made that third party aware of your referral and the purposes of collecting, using or disclosing the relevant personal or other information.
To whom do we disclose your personal information?
We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date.
You can contact us at any time using the methods outlined below to update your personal information.
Security of personal information
Personal information is mainly held in secure electronic data bases. We take precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
Can I have access to the personal information GWAIL holds about me?
If you:
would like more information about our Privacy Policy;
have a concern about how we deal with your personal information;
wish to lodge a request for access to or updating of your personal information; or
wish to ask us not to send you promotional offers and other marketing material, you can do this by:
writing to the Commercial Manager of any of our businesses; or
writing to GWAIL Privacy Officer, GPO Box 1411, Brisbane QLD 4001.
How can I make a complaint?
If you have a complaint about the way that GWAIL has handled your personal information, you may lodge a complaint by:
Writing to the Commercial Manager of any of our businesses; or
Writing to GWAIL Privacy Officer, GPO Box 1411, Brisbane QLD 4001.
What if I’m not satisfied with GWAIL’s response?
If you are not satisfied with the result of your complaint to GWAIL, you can refer your complaint to the relevant Privacy Commissioner.
In Australia the Federal Privacy Commissioner can be contacted by:
Telephone - 1300 363 992; or
Writing - Director of Complaints,
Office of Federal Privacy Commissioner,
GPO Box 5218,
Sydney NSW 2042.
In New Zealand the Privacy Commissioner can be contacted by:
Telephone: +64 4 474 7590; or
Writing - Office of the Privacy Commissioner,
PO Box 10094
Wellington 6143.
Disclaimer
© 2008 Dorf Clark Industries Ltd ABN 23 004 394 923 has a policy of continuous improvement on its products and reserves the right to change materials and
specification without notice. Information herein is current at the time of publishing and is subject to change without notice. Product colour reproduction is as near to actual product colour as online production methods allow. Warning: Products within this website may be the subject of registered designs and patents. This website relates to Australian product only and some product, design or specifications may differ in other countries. Advice and recommendations provided in the "Service Centre", "Bright Ideas" and "Sink & Tub Selector" sections of this website are to be used as a guide only, Dorf Clark Industries does not take any responsibility for the outcomes of this advice or recommendations.