Established in Australia since 1941, Clark sink and laundry products are the first choice for new homes, renovations and commercial projects where quality, design and innovation come standard
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CAROMA DORF WARRANTY PERIODS


While all Caroma Industries Limited products are manufactured to the highest standard, we offer varying warranty periods (please refer to below table) for additional peace of mind. We are committed to upholding our position as Australia’s leading Quality Supplier, Technical Support & Customer Service Team, with a dedicated and proven service network striving for ultimate customer satisfaction.


For all After Sales & Service enquiries please contact Caroma Dorf on 13 14 16.



Caroma & Dorf - Taps, Outlets, Mixers, Showers, Bathroom Accessories
Range Warranty Comments
Taps, Outlets, Mixers,
Showers 		5/3/1 years
  • 5 years ceramic disc cartridges - parts only*
  • 3 years replacement product or parts†
  • 1 year replacement product or parts and labour†
Accessories & Spare Parts 1 year
  • 1 year replacement product or parts
* Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tape etc. Effective 1/4/09 Dorf Flickmixer range offers a 10 year warranty on cartridges (Aust only).
† Copper Jumper Valves – 12 months parts only.


Stylus & Irwell - Taps, Outlets, Mixers, Showers, Bathroom Accessories
Range Warranty Comments
All 5/1 years
  • 5 years ceramic disc cartridges - parts only*
  • 1 year replacement product or parts and labour†
Accessories & Spare Parts 1 year
  • 1 year replacement product or parts
* Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tape etc.
† Plastic Jumper Valves – 3 months parts only or Copper Jumper Valves – 12 months parts only.


Epure, Clark, Radiant & Radiant Home - Stainless Steel Kitchen Sinkware, Laundry Tubs & Accessories
Brand Range Warranty Comments
Epure Sinks Epure Lifetime™/
1 years
  • Epure Lifetime™ replacement product or parts
  • 1 year replacement product or parts and labour
Clark Sinks Clark Lifetime™/
1 years
  • Clark Lifetime™ replacement product or parts
  • 1 year replacement product or parts and labour
Clark Tubs Clark Lifetime™/
1 years
  • Clark Lifetime™ replacement product or parts
  • 1 year replacement product or parts and labour
Clark Cabinets 10/1 years
  • 10 years replacement product or parts
  • 1 year replacement product or parts and labour
Clark Commercial 25/1 years
  • 25 years replacement product or parts
  • 1 year replacement product or parts and labour
Radiant Sinks 25/1 years
  • 25 years replacement product or parts
  • 1 year replacement product or parts and labour
Radiant Tubs 25/1 years
  • 25 years replacement product or parts
  • 1 year replacement product or parts and labour
Radiant Cabinets 5/1 years
  • 5 years replacement product or parts
  • 1 year replacement product or parts and labour
Radiant Home Sinks 10/1 year
  • 10 years replacement product or parts
  • 1 year replacement product or parts and labour
Accessories &
Spare Parts 		All 1 year
  • 1 year replacement product or parts
This Kitchen and Laundry warranty schedule is effective 1st October 2009 and supersedes all other written or communicated Kitchen and Laundry warranty periods. This includes references to packaging, brochure information, and other pieces of communication.


CAROMA DORF WARRANTY CONDITIONS


This warranty only covers Caroma Industries Limited products, including Epure Lifetime™ and Clark Lifetime™ products, and does not extend to products which you have selected outside our product range.


The warranty period commences from date of purchase or for new buildings on the date of handover.


To make a warranty claim, Proof of Purchase (POP), handover documentation for new homes, Warranty Certificate or equivalent documentation must be supplied for warranty claims to be considered. Please note that the warranty only applies to the original owner and is not transferable. Claims must be processed through Caroma Industries Limited Customer Service and/or After Sales & Service (ASS) department(s) which can be contacted using the telephone numbers listed in the contact details section of this booklet. Caroma Industries Limited will issue each claim with a claim number which is recorded on the Caroma Industries Limited ASS system.


If the product has not been installed and the customer has a product complaint the customer should return the product, with their Proof of Purchase, to the place of purchase.


Caroma Industries Limited will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Caroma Industries Limited.


Should any warranty claim be made and attended to by a Caroma Industries Limited authorised Service Agent and that in the opinion of the Service Agent or Caroma Industries Limited, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Caroma Industries Limited is responsible. Caroma Industries Limited reserves the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.


As part of Caroma Industries Limited’s commitment to continuous improvement, Caroma Industries Limited reserves the right to make changes to its products at any time.


Caroma Industries Limited requires adequate access to products, fittings and fixtures to undertake warranty repairs. Caroma Industries Limited will not be responsible for any consequential damage or costs where adequate access to product fittings & fixtures is not accessible.


Note: Caroma Industries Limited reserves the right to provide minor components as ‘Parts Only’ to the customer.



Consequential loss

Caroma Industries Limited’s obligations under warranty are limited to the refund, repair or replacement of any Caroma Industries Limited products which are defective through faulty workmanship or materials. To the extent permitted by law, Caroma Industries Limited will not be liable for any loss or damage to furniture, floor coverings, walls, fixtures or any other consequential loss of any kind caused by any defect in the product or components.



Warranty shall be void for the following reasons:

1. A customer’s inability to provide proof of purchase or equivalent documentation.

2. If:

  • Products are not installed by a licensed plumber and/or electrician.
  • Products are not installed to relevant National Standards and State Regulations.
  • Products are not installed in accordance with the manufacturer’s installation instructions.
  • Water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note: - The 500kPa maximum water supply pressure doesn’t apply to fire service outlets.
  • Isolation stop taps are not fitted as stated on manufacturer’s installation instructions.
  • Fitting of other devices to the outlet of tapware (e.g. Water filters).
  • Fitting of Caroma Industries Limited non-approved in tap body or end of line water flow regulating devices.
  • Products used with water additives i.e. Cleaning & or deodorising additives in cisterns.
  • Fair wear and tear, such as the working seals in the inlet and outlet valves, including scratching from cleaning etc.
  • Inappropriate or non-approved connection fittings connecting Caroma Industries Limited products to sewer.
  • Non written approved modifications to Caroma Industries Limited products.
  • Products used for incorrect applications, non-potable water etc.
  • Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion and excess water pressure).
  • Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
  • Service or repairs with non-standard replacement parts previously undertaken without Caroma Industries Limited written approval.
  • Non-installation of flow regulator in tapware and showers or regulated check valve or check valves in hand showers or veggie mixers.
  • Damage to finishes by adhesives, sealants or abrasive cleaners etc.
  • Damage to finishes which arise from installation or post installation use.
  • Damage due to abuse as determined by authorised Service Agent or Caroma Industries Limited.
  • Failure to observe manufacturers care and cleaning instructions.
  • The warranty work is limited to the pre-approved scope of work that will be set out in a work order. Additional work will require authorisation from Caroma Industries Limited.

Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect.


Note: It is the installer/consumers responsibility to ensure:

  • Product is not damaged prior to installation.
  • They are happy with their purchase.
  • The product has all of its components.
  • Required maintenance is performed.